The Meridian 1 Option 11C is a powerful system in a small package, supporting up to 700 lines. Option 11C supports the same first class desktop and system features as the larger Meridian Option 1 systems, including digital telephones, in-building wireless communications, voice messaging, call centre, PC-based system management, and multimedia applications. Option 11C can be configured for a single site or provide excellent multi-location ISDN Private Networking.

The Meridian Option 11C's modular design allows you too easily and cost-effectively add capacity and new capabilities on an as needed basis. The Meridian Option 11C is packed with the same power as the larger Meridian Option 1 systems. The Meridian Option 11C is well suited for small call centre and telemarketing environments. Its powerful processing capability enables Option 11C to support real-time intensive applications, heavy call traffic associated with call centres, sophisticated applications such as Computer Telephony Integration (CTI), Customer Controlled Routing (CCR), and Integrated Voice Response (IVR). This dramatic increase in processing power ensures that The Meridian Option 11C can support your business needs today as well as future applications. Remote Connection The Meridian Option 11C is particularly well suited to be used in a network as a powerful, survivable remote, distributing network intelligence across sites. Option 11C expansion cabinets can be further distributed in your local area with fibre optic links extending peripheral equipment up to 2 miles (3 kilometres) away.

The remote connectivity of the expansion cabinets is particularly attractive in campus-like or high-rise business environments. Meridian 1 Option 11C voice messaging gives you the tools to provide personal and professional attention to everyone who contacts your company - whether by phone or by fax. Meridian Mail Card Option provides voice mail messaging as Well as a wide variety of other features for efficient message management. Meridian Mail networking can provide cost-effective and efficient voice messaging to any location in your network, delivering the same features to everyone in your company for simpler communications.

Meridian call centre products improve operating efficiency with functionality that also provides the best in customer service. Highlights include: Efficient distribution of incoming calls through Meridian Automatic Call Distribution (ACD). More effective management through Meridian symposium. Take an in-depth look at your call centre, including queues, agent group and individual agent statistics with a comprehensive set of management tools. CCR Link Module provides specialised call routing through Meridian Customer Controlled Routing (CCR).

Meridian 1 Option 11C is ready to help you take full advantage of Integrated Services Digital Networking (ISDN), a set of standards capable of transmitting fully digital communications (voice, data, fax and image) over the same facilities. Today, ISDN capabilities can display a caller's name and the incoming phone number over a private network. Option 11C with its increased processing power presents a very strong networking capacity that can fully take advantage of networking capabilities. Option 11C is designed to accommodate future technological innovations and advances .All the performance, value, simplicity and unparalleled quality you'd expect from Nortel, the leading manufacturer of digital communication systems, is available with Meridian 1 Option 11C.